5 Questions to Ask a Janitorial Service Before Hiring

Outsourcing your janitorial responsibilities for your office is a smart idea, particularly if you want to keep the building well-maintained and have one less thing to worry about. However, choosing the right janitorial service is no simple task. Janitorial services are not all equal and you need to choose a company that is thorough, responsible, and will work with you. As you begin the search to find the right janitorial company, here are five questions you should always ask before making any financial decisions.

1. Do You Use Natural Cleaning Products?

Many individuals believe you need to use harsh chemicals to sanitize a surface and remove germs and bacteria, but that is not true. Green cleaning products are not only safer for the individuals who work in the office building but also for the environment. There are many benefits to green cleaning including it provides better air quality, typically has fewer odors, and the ingredients are safer if found on the body.

2. Do You Have Liability Coverage?

While you want to make sure you hire a janitorial company that is responsible and mindful of what they do, accidents can, and probably will, happen. It is important that the janitorial company has insurance to help cover the costs of those accidents. However, it isn’t enough just to know that they have the insurance coverage. Find out how about their coverage limits to keep your own company safe.

3. Can Your Provide References?

A company can claim they will complete certain tasks and do a thorough job, but you want proof before hiring them. Ask for references to contact and ask about their experience with the company. Find out if the janitorial service paid attention to details, provided high-quality work, were easy to work with, etc. The more you can learn about the company and their work before hiring them, the more satisfied and confident you will be with your hiring decision.

4. What Type of Training Do They Provide to Their Workers?

Training is a critical part to any job, but when it comes to a janitorial service, you not only want to ensure they know proper cleaning techniques, but also that all workers are safe when on the job. Make sure all employees know how to properly sanitize various surfaces and how to use cleaning equipment. Also, find out what safety training employees receive and how often they receive it.

5. How Do I Contact the Company or Who Should Be My Point of Contact?

Contacting a janitorial company can actually be a tricky process as much of the work goes on during the night — after business hours. Reaching out to individuals during the day can be a challenge. Find out how you should contact the company if needed and if there is one individual who would be your point of contact. Additionally, find out the preferred form of communication and ask how quickly the company typically responds to messages.

The above five questions are just a small sampling of the many questions you should ask a janitorial service before hiring. At The Service Fort, we offer quality commercial cleaning and facility management services. Contact us today at (770) 856-5751 to discuss our various services and to answer the many questions you may have.